Privacy Policy

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1. Responsible party and description

1.1. Data Controller The data controller for this website is Boris Georgiev Gordevski (hereinafter Global Vision Hospitality or "The Provider"), with registered address at Carrer Na Raseta Nº 23 and NIE Y1107537D . Email: legal@globalvisionhospitality.com

1.2. Description Acceptance of Global Vision Hospitality's privacy policy (hereinafter, the "Privacy Policy") is a necessary condition for using our website, contracting consulting services or events, and using our contact forms (hereinafter, the "Service"). This Privacy Policy governs the collection, processing, and use of your personal and non-personal information as a user of globalvisionhospitality.com , from the date of its entry into force. Global Vision Hospitality processes your personal data in compliance with current local and European legislation (GDPR), as well as its implementing regulations (LOPDGDD).

2. Information collected

The Service can be used without providing any data, although to contract services or request quotes you will need to provide some personal information. The information collected by the Service may vary depending on this. We receive information through three channels: 1) information collected automatically, 2) information you provide voluntarily, and 3) information provided by third parties.

2.1. Automatically collected information This information will consist of:

  • Data collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other legal bases. See our Cookie Policy for more information.
  • The IP address from which the connection is made, the type of device used, browser, operating system, date and time.
  • Global Vision Hospitality uses Google Analytics. You can disable Google Analytics cookies here .

2.2. The information you provide voluntarily. This information will consist of:

  • The information required by Global Vision Hospitality to complete the contracting of a service or purchase of a product: name, surname, email address, address, NIF/CIF (Spanish tax identification number) and telephone number. All data is mandatory for billing purposes.
  • If you make a chef or event booking for third parties, you guarantee that you have legitimately obtained the necessary information.
  • Information about food allergies or intolerances that you voluntarily provide to us for the provision of catering or private chef services (health data that will be treated with special protection and only for the safe execution of the service).
  • The information contained in the messages sent through the contact channels.
  • Information on how to subscribe to our newsletter (email).

2.3. Information provided by third parties. This information will consist of:

  • Information provided by payment gateways (e.g., Stripe) or banking entities, such as confirmation of payment for services.

3. Rights and purposes

Please note that completing the forms is voluntary. However, if you do not fill in the required fields, we will not be able to provide you with the requested service.

Personal data will be processed for the purpose of:

  • Manage and provide the contracted consulting services or events.
  • Billing and administrative management.
  • To answer your questions and quote requests.

You can exercise your rights of access, rectification, erasure, restriction of processing, objection, and data portability at any time by sending an email to: legal@globalvisionhospitality.com . You must identify yourself with a copy of your ID card/residence permit.

If you have given your consent for a specific purpose, you have the right to withdraw it at any time. Furthermore, you have the right to file a complaint with the Spanish Data Protection Agency if you believe the processing does not comply with the regulations.

4.Age

You declare that you are of legal age and have the necessary legal capacity to be bound by this agreement. You declare that all information provided is true, complete, and accurate.

5. Use of the data

Global Vision Hospitality will use the collected data to:

  • Administer and provide the Service: (Legal basis: Contract execution).
  • Responding to inquiries: (Legal basis: Legitimate interest or pre-contractual measures).
  • Process payments: (Legal basis: Contract execution).
  • Sending you marketing communications: If you have given your consent or if you are already a customer (based on legitimate interest for similar products), you may receive offers. You can unsubscribe at any time by writing to legal@globalvisionhospitality.com .
  • Security and Legal Compliance: To comply with tax, accounting and legal obligations.

Global Vision Hospitality does not use complex automated decisions, although it can segment its customers to offer personalized services.

5.1. Forms and Web Security The website has an SSL certificate. Data is transmitted encrypted. Your IP address may be used to verify the origin of the message and detect irregularities.

5.2. Social Media. Global Vision Hospitality maintains profiles on social media. Data processing will be governed by the policies of these platforms. Global Vision Hospitality may inform its followers about activities or services, but will not extract data from social media without explicit consent.

6. Data retention

  • Customer data (billing): Will be kept for 5 or 6 years according to tax and commercial regulations (Commercial Code).
  • Subscriber data: Until the user requests to unsubscribe.
  • Consultation data: The time required to resolve the consultation and a reasonable period afterwards, or until you request its deletion.

7. Data shared with third parties

Global Vision Hospitality does not share data with third parties except when legally required or necessary for providing the service. We share strictly necessary data with data processors (who must comply with privacy regulations):

  • Payment services: Stripe, Banking Entities (Visa/Mastercard).
  • Tax/accounting services: For compliance with tax obligations.
  • Web hosting and email: Technology service providers.
  • Logistics/event collaborators: Only if essential for the execution of a contracted event.

8. Security measures

Global Vision Hospitality takes all necessary technical and organizational measures to protect the security and integrity of personal information, preventing its alteration, loss or unauthorized access.

9. Changes to the Privacy Policy

We may update this Privacy Policy in the future to reflect changes in legislation or the service. We will notify you of any relevant changes on our website or by email.

10.Contact

If you have any questions about this Privacy Policy, please contact us at:

Email: legal@globalvisionhospitality.com

Address: Carrer Na Raseta Nº 23